Privacy Policy for Green Pea Craft
Effective Date: 30/12/2024
Green Pea Craft ("we," "us," or "our") is committed to protecting your privacy and ensuring a safe online experience. This Privacy Policy outlines how we collect, use, store, and protect your personal information when you visit our website www.greenpeacraft.com (the "Site") and make purchases from our online store. By accessing or using our Site, you agree to the practices described in this policy.
1. Information We Collect
We collect personal information to process your orders, improve our services, and enhance your shopping experience. The types of personal information we collect include:
Personal Identification Information: Name, email address, postal address, phone number, and payment details.
Transaction Information: Order history, items purchased, shipping and billing details.
Technical Data: IP address, browser type and version, device type, operating system, and other usage data.
Cookies: We use cookies and similar technologies to collect information about your browsing behavior to improve site functionality and personalisation.
2. How We Use Your Information
We use the information we collect for various purposes, including:
Order Processing: To process payments, fulfill orders, and deliver products to you.
Customer Support: To respond to your inquiries, provide customer service, and resolve issues related to your orders.
Marketing Communications: With your consent, we may send you promotional emails, newsletters, and product updates. You can opt-out of marketing communications at any time.
Website Improvements: To enhance the functionality, security, and user experience of our Site based on your browsing activity.
Compliance: To comply with legal obligations, such as fraud prevention, and to maintain the integrity of our business operations.
3. How We Share Your Information
We will never sell, rent, or trade your personal information to third parties. However, we may share your data with trusted third-party partners who assist us in providing services, including:
Payment Processors: We use trusted payment providers to process transactions, and they may collect personal information necessary for payment processing (e.g., payment details).
Shipping Providers: We share your information with trusted couriers and delivery services to fulfill and ship your orders.
Third-Party Service Providers: We may share data with third-party companies that help us with marketing, customer service, or website management. These parties are required to protect your information in accordance with this policy.
Legal Compliance: We may disclose your information if required by law, such as in response to a subpoena, legal process, or government request.
4. Data Security
We take the security of your personal information seriously. We use commercially reasonable measures, such as encryption, firewalls, and secure servers, to protect your data. However, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee the absolute security of your data, but we will continue to work towards improving our security measures.
5. Your Rights
As a resident of the United Kingdom, you have the following rights regarding your personal data:
Right to Access: You have the right to request a copy of the personal information we hold about you.
Right to Rectification: You can request correction of inaccurate or incomplete information.
Right to Erasure: You may request the deletion of your personal data, subject to certain legal exceptions.
Right to Restrict Processing: You have the right to request that we limit the processing of your data in certain circumstances.
Right to Object: You can object to the processing of your personal data for marketing purposes or if you believe it is unlawful.
Right to Data Portability: You can request a copy of your personal data in a commonly used, machine-readable format for transfer to another service provider.
To exercise any of these rights, please contact us at [info@greenpeacraft.com].
6. Cookies and Tracking Technologies
We use cookies and similar technologies (e.g., web beacons, pixel tags) to improve the functionality of our Site and provide a better user experience. Cookies are small files stored on your device that help us:
Remember your preferences and settings.
Analyze website traffic and user behavior.
Provide personalized content and ads.
You can manage your cookie preferences through your browser settings. If you disable cookies, some features of our Site may not function properly.
7. Third-Party Links
Our Site may contain links to third-party websites. These third-party sites have their own privacy policies, and we are not responsible for their practices. We encourage you to review their privacy policies before submitting any personal data.
8. International Transfers
As a UK-based business, we primarily process personal data within the United Kingdom and the European Economic Area (EEA). However, in certain cases, your information may be transferred to and processed in countries outside the EEA. We ensure that appropriate safeguards are in place to protect your data in accordance with applicable data protection laws.
9. Children's Privacy
Our Site is not intended for children under the age of 16, and we do not knowingly collect personal information from children. If we learn that we have collected personal data of a child under the age of 16, we will take steps to delete the information.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any changes to this Privacy Policy will be posted on this page, and the effective date will be updated accordingly.
11. Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your personal data, please contact us:
Green Pea Craft
Email: jo@greenpeacraft.com
Thank you for choosing Green Pea Craft. We value your privacy and are committed to protecting your personal information.